Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

TRICARE Operations and Patient Administration (TOPA) Medical Records

TRICARE Operations and Patient Administration Flight, or TOPA, is responsible for outpatient records, benefits counseling, patient travel, release of information, referral management center, Health Insurance Portability and Accountability Act considerations and medical referrals.

Contact Us

Location: Building 1465, Second Floor

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Telephone:

  • Medical Records: 850-283-7676
  • Release of Information: 850-283-7234
  • Patient Travel: 850-283-8587 or 850-283-7931
  • Patient Administration: 850-283-7931 or 850-283-7471
  • Referral Management Center: 850-283-7930, 850-283-7549 or 850-283-7321
  • Health Benefits Advisor: 850-283-7157

Fax: 850-283-7001

Don't forget to keep your family's information up to date in DEERS!