Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Medical Management Team (Case Management)

The Medical Management Team includes case managers, wounded warrior case manager, and disease manager located in Building 1465A. A utilization manager is located in building 1465 in the TOPA area. This service is active duty only and the goal is to help manage/coordinate care for complex patients and ensure appropriate resource utilization.

Contact Us

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Don't forget to keep your family's information up to date in DEERS!